
Manual revision 006 Section 6: Troubleshooting SBE 19plus V2
104
Problem 3: Nonsense or Unreasonable Data
The symptom of this problem is a data file that contains nonsense values (for
example, 9999.999) or unreasonable values (for example, values that are
outside the expected range of the data).
Cause/Solution 1: A data file with nonsense values may be caused by
incorrect instrument configuration:
• Bad data may be caused by incorrect configuration in the 19plus V2. Send
GetCD or DS to verify the 19plus V2 setup matches the instrument
Configuration Sheet (correct pressure sensor, voltage sensors assigned to
correct channels, etc).
• Bad data may be caused by incorrect configuration in the instrument
.xmlcon or .con configuration file. Verify the settings in the configuration
file match the instrument Configuration Sheet.
Cause/Solution 2: A data file with unreasonable (i.e., out of the expected
range) values for temperature, conductivity, etc. may be caused by incorrect
calibration coefficients:
• If you manually uploaded data in engineering units (OutputFormat=1, 3,
or 5) – Bad data may be caused by incorrect calibration coefficients in the
19plus V2. Send GetCC or DCal to verify the calibration coefficients in
the 19plus V2 match the instrument Calibration Certificates. Note that
calibration coefficients do not affect the raw data stored in 19plus V2
memory. If you have not yet overwritten the memory with new data, you
can correct the coefficients and then upload the data again.
• If you are viewing real-time data in Seasave, manually uploaded data in
raw hexadecimal (OutputFormat=0), or used Seaterm232’s Upload
menu to upload data and are processing the data in Seasave or SBE Data
Processing - Bad data may be caused by incorrect calibration coefficients
in the instrument .xmlcon or .con configuration file. Verify the calibration
coefficients in the configuration file match the instrument Calibration
Certificates.
• For RS-232 sensors interfacing to the 19plus V2: Bad data may be caused
by incorrect calibration coefficients programmed into the RS-232 sensor.
Connect the sensor directly to the computer and use Seaterm232 of
SEATERM to verify the calibration coefficients match the instrument
Calibration Certificate.
Problem 4: Program Corrupted
Cause/Solution 1: In rare cases, the program that controls the 19plus V2
microprocessor can be corrupted by a severe static shock or other problem.
This program can be initialized by using the reset switch. Proceed as follows
to initialize:
1. Open the battery end cap and remove the batteries
(see Replacing /Recharging Batteries in Section 5: Routine Maintenance
and Calibration).
2. There is a small, pushbutton switch on the battery compartment bulkhead,
which is visible after the batteries are removed. The switch is used to
disconnect the internal lithium batteries from the electronics. Push the
switch in for 1 second.
3. Reinstall or replace the batteries, and close the battery end cap.
4. Establish communications with the 19plus V2 (see Section 3: Power and
Communications Test). Send GetSD or DS to verify that the date and time
and sample number are correct.
Using the reset switch does not affect
the 19plus V2 memory - data in
memory and user-programmable
parameter values are unaffected.
Each 19plus V2 is shipped with a
configuration (.con) file that matches
the configuration of the instrument
(number and type of auxiliary
sensors, etc.) and includes the
instrument calibration coefficients.
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